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Help & Info

Shipping & Delivery

*1. Processing Time*  
Orders are processed within 1-3 business days, excluding weekends and holidays.

*2. Shipping Methods & Timeframes*  
– Standard Shipping: 5-7 business days  
– Express Shipping: 2-4 business days  

*3. Shipping Charges*  
Shipping charges vary based on order value and delivery location. Final charges are displayed at checkout.

*4. Order Tracking*  
Once shipped, customers will receive tracking details via email.

*5. Damaged or Lost Packages*  
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery.

*6. International Shipping*  
Currently, we ship only within India. International shipping will be introduced soon.

For any queries, reach out to [contact@romaluxe.in](mailto:contact@romaluxe.in).

Returns & Exchanges

At ROMA luxe, each candle is hand-poured with precision, intention, and care. We ensure that every product meets our highest standards before it leaves our atelier. However, in the rare event that your experience falls short of perfect, we’re here to make it right.
 
#Eligibility for Refund or Replacement
We accept requests for a refund or replacement under the following circumstances:
• The item received is damaged, defective, or incorrect
• You notify us within 24 hours of delivery
 
To initiate a request, please email us at [email] with the following:
• Your order number
• Clear photos of the product and original packaging
• A short description of the issue
 
#Our Promise:
Once your request is reviewed and approved, we will offer you:
• A complimentary replacement of the product
• Or a full refund to your original payment method
 
#Exclusions:
Due to the handcrafted nature of our products, we are unable to process refunds or replacements for:
• General dissatisfaction or change of mind
• Requests made after 24 hours of delivery
• Products returned without prior authorization
 
For any assistance, please contact our customer care team at [email / WhatsApp number]. We’re here to ensure your ROMA luxe experience is nothing less than exceptional.

Faq

You can ask any question regarding your order or products. If you have any queries, feel free to email us or DM us on our social media pages.

How do I return an item?

You can return any unused and unopened product within 24 hours
Simply contact our support team with your order ID, and we will guide you through the return process.

You have 24 hours  from the date you receive your order to request a return.

Our standard delivery time is 3–7 working days, depending on your location.

We accept:

  • Debit/Credit Cards

  • UPI

  • Net Banking

  • Wallet Payments